MEDIA STATEMENT: 14 NOVEMBER 2025
Blue Islands, the Jersey-based airline, has suspended operations with immediate effect and is considering its options.
All Blue Islands flights have been cancelled. Passengers expecting to fly should not go to the airport unless they have made alternative travel arrangements with another airline. For those with Blue Islands reservations:
“After 26 years of serving the Channel Islands, we deeply regret that Blue Islands has this evening suspended its operations,” said a spokesperson. “After very constructive dialogue with Government of Jersey in recent months, including what we understood to have been ongoing assessments of the future options, we were informed this afternoon that they are unable to provide further support. This has meant that we now need to suspend flying immediately whilst we consider the options available and how we can help our customers, staff and stakeholders.”
We are sorry that your luggage was delayed or damaged.
Please accept our apologies for any inconvenience this may cause you.
Please be assured we are doing as much as we can to get your luggage back to you as soon as possible. To assist us in this process, please advise a member of our ground handling staff immediately and submit a Property Irregularity Report (PIR).
This report will need to contain:
We will deliver your luggage back to you and our appointed courier will be in contact to arrange this.
If we have been unable to return your checked in hold luggage to you within 24 hours, we will reimburse up to £25 per delayed bag per day, for up to 3 days (a maximum of £75 per delayed bag in total) to cover items such as toiletries and essential clothing.
Please retain your purchase receipts and send them in writing to customercare@blueislands.com, or to Blue Islands Customer Care, Jersey Airport, St.Peter, Jersey, JE3 7BP, within 21 days of receiving your luggage back.
You may wish to notify your insurance company as the cover held may exceed Blue Islands’ own liability.
In the unlikely event that your luggage is still missing after 21 days, it will be considered lost. Please send a copy of your PIR, booking confirmation, and a full list of contents together with the value and age of each item that was contained within the missing luggage. Where possible, please also send original receipts for the contents to:
Blue Islands Customer Care
Jersey Airport, St.Peter
Jersey, JE3 7BP
If your luggage is damaged during a flight, you must advise a member of the ground handling staff immediately and complete a Property Irregularity Report (PIR) before leaving the airport.
Please note: Claims for damage after luggage has been removed from the airport cannot be considered.
We will not accept responsibility for the damage or loss of parts such as wheels, zips/fastenings, straps, handles, other items that are attached to luggage, or items lost as a result of badly packed luggage.
We will not be liable for damage to unchecked luggage, unless such damage is caused by our negligence. Nor as per our Conditions of Carriage are we liable for luggage (checked or unchecked) which is prohibited, unsuitable (due to size, shape, weight, perishable etc), or items which are unacceptable as checked luggage including: items of special value; money; credit cards; jewellery; personal electronic devices; papers; documents; keys etc.
To make a claim, please provide a copy of the PIR form, together with images of the damage together with a receipt/evidence of a like for like replacement cost to:
You may wish to notify your insurance company as the cover held may exceed Blue Islands’ liability which is limited as set out in the Conditions of Carriage.
Sign up today to receive the very latest Blue Islands offers
Contacting our Customer Care team today
Our Call Centre will be available between 10:00 and 16:00 today. If you need to contact us and you're travelling in the next 24 hours, please use this form.
Cookie Notice