Good to know

How do I access the fly / rail fare?

Click the link above or here and then you need to select Southampton Airport Parkway (SOA) as the 'From' station and London Waterloo (WAT) as the 'To' station.

Why am I seeing other train fares also?

The fly / rail fares Blue Islands has negotiated are available on every service from Southampton Airport Parkway to Waterloo. Where cheaper fares are available these will also be displayed, however these will carry certain restrictions, such as travel must be on specific train, whereas the fly / rail fares can be used on any service on the date of outbound travel and are valid anytime for up to one month for the return.

Do I have to purchase the ticket online?

All rail tickets must be purchased online through the link on this webpage.

How do I collect my tickets?

Ticket machines are located in the baggage hall at Southampton Airport and at the train station. You will need your reference and the credit/debit card used to make the booking to collect.

If you won't have the credit/debit card used to make payment when you travel (eg. a corporate card) you can:

Have your tickets posted to you for £1 (select when purchasing the tickets)
Use PayPal when purchasing your tickets
Collect your tickets from the ticket counter at the train station

How far in advance can I purchase a ticket?

Train tickets can be purchased a maximum of three months in advance of outbound travel date..

How long is the train ticket valid for?

The train ticket is an anytime return ticket, these are valid for up to one month from the start date.

Can I use a company credit/debit card to make the booking?

Any credit/debit card can be used to make the booking, but you will need to have that card with you to collect the rail tickets from the ticket machine.

If you won't have the credit/debit card used to make payment when you travel (eg. a corporate card) you can:

NEW e-ticket via email
Have your tickets posted to you for £1 (select when purchasing the tickets)

Is there a way to collect the train tickets from the ticket machine without the credit/debit card used to make the booking?

If you won't have the credit/debit card used to make payment when you travel (eg. a corporate card) you can:

NEW e-ticket via email (ideal if payment not available when travelling)
Have your tickets posted to you for £1 (select when purchasing the tickets)

What if my train is delayed?

We suggest adequate time is allowed to travel from Waterloo to Southampton Airport. If you wish to change your flight, ticket change fees plus fare difference may apply subject to your flight ticket type. If you miss your flight, this would be classified as a missed departure or 'no-show' and you would need to book another flight.

What if my outbound flight is delayed?

Rail tickets are valid on the specified day of collection, so if a flight is delayed the train ticket will not need to be changed. If there is weather related disruption and your flight date changes you will need to call South Western Railway on 0345 6000 650 to amend the ticket, which could be subject to a £10 administration charge per ticket.

Do I need to change my train ticket if I change my flight to a different departure date?

Yes, train tickets are valid on the specified day of collection only. If you change your day of travel, for whatever reason, you will need to call South Western Railway on 0345 6000 650 to amend the ticket, which could be subject to a £10 administration charge.

If a change my return flight date, do I need to change my train ticket?

Fly / rail train tickets are valid for up to one month from the date of outbound travel, therefore providing the return date is not beyond one month, you will not need to change the date of return travel. If your day of return travel is longer than one month, you will need to call South Western Railway on 0345 6000 650 to amend the ticket, which could be subject to a £10 administration charge.

Is there a child fare?

Yes child fares (ages 5-15) are available at 50% of the adult fare. Under 5s travel free.

Adult fares apply from the age of 16.

Jersey to London via Southampton

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